Customer Service Philosophy
Our Customer Service (CS) philosophy informs the way we relate to our clients, subcontractors and fellow colleagues and conduct business in general.
The Massy Wood CS philosophy documents principles and standards which define the organisation’s proposed customer experience and identifies the organization’s commitment to customer satisfaction. This commitment is referenced in our company’s Quality Policy and forms an integral part of our business strategy.
Massy Wood pledges to:
- Have an open, honest and collaborative relationship with our stakeholders
- Deliver maximum value to our customers by providing safe, reliable and consistent delivery
- Exceed our client’s expectations by providing value added and innovative solutions